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; and/or, You are only transiting through a Canadian airport from one international destination to another, without entering Canada. Canada Medical Assistance Desk, Reduce quarantine with COVID-19 testing in Alberta, entry requirements for your final destination, https://travel.gc.ca/travelling/advisories, International Border Testing Pilot program, https://Hawaiicovid19.com/travel/getting-to-Hawaii/. ticket and convert it into Aeroplan points and get an additional bonus of 65% more points. To protect all those on board, if a customer exhibits symptoms of COVID-19 during flight, Air Canada has well-established protocols and our crews are well trained to manage these situations. Canadian Embassies and Consulates by DestinationExternal site which may not meet accessibility guidelines. with safety glasses and gowns. In most cases, crews primarily working in the specific rows are also included in the contact tracing. Gönnen Sie sich unsere Premium Economy und genießen Sie größere Sitze, mehr Beinfreiheit und Priority-Service am Flughafen. Pre-packaged cold meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. 5We sanitize your personal screen and all surfaces of the in-flight entertainment area. What kind of safety items does Air Canada provide its customers onboard? A: No. cancel your booking for any reason up to 2 hours prior to departure, you can convert your ticket into an Air Canada Travel Voucher that is fully transferrable and never expires. Our lounge is divided into separate sections to facilitate these additional cleaning procedures, including All payments at the airport and on board will be cashless unless prohibited by law. For flights over 2 hours, a complimentary meal box will include a pre-selected meal and snack item from the Air Canada Bistro. Click here for steps on how to place your unlimited Flight Pass on hold. We invite you to check directly with the operating carrier. Buy airline tickets, find cheap airfare, last minute deals and seat sales with Air Canada. health authority that a potentially infected passenger has been on an aircraft, it is taken out of service for deep grooming as per PHAC guidance. adjusted onboard services are also in place to better protect customers and employees. For employees, temperature screenings and daily health assessments are mandatory. 9Hand sanitizer dispensers have been placed around the airport for your personal use. Our business services will be limited to complimentary Wi-Fi and remote printing. For the safety and well-being of our customers and employees, we require all customers to wear cloth coverings or masks over their mouth and nose while at check-in, during the boarding process and during flight on all Air Here is what they promise: ... Covid-19 Coronavirus Information for Air Travel ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++ ++++ TIPS - PLANNING YOUR FLIGHTS +++++ Buy now or later? Place your unlimited Flight Pass on hold: Unlimited Flight Pass customers can put their unlimited Flight Passes on hold. for the quarantine exemption program are those provided by one of the Approved Testing Entities. Bar service will include bottled water, Perrier, Lavazza coffee and black tea, a range of soft drinks, beer, and individual sized bottles of red, white, and Bottega sparkling wine. * Please note these details are subject to change. Each partner has a unique booking system that we are unable to access in order to adjust your 6As a means of contact tracing, a record is kept of all lounge visitors for 30 days. For those in Business Class, a pillow and blanket will be available on overnight flights*. A: If test results are not available before boarding the final flight of the itinerary, the traveler will be required to quarantine for 10 days or the length of the stay, whichever is shorter. All passengers who are not compliant with the face covering requirements will be reported to Transport Canada, which A: If you test positive or if your results are indeterminate, you are required to stay home and adhere to your local public health protocols. The temperature infrared reading devices are tested daily to ensure they are accurate, and batteries are replaced regularly. Lucia, Saint Martin and Sint Maarten, Sint Eustatius, Saint Vincent and Grenadines, Trinidad and Tobago, Turks and Caicos. See recommended arrival times. All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning. Beachten Sie bitte, dass diese Inhalte zurzeit nur auf Englisch und Französisch verfügbar sind. will consult with its medical experts before making a final decision, but elevated temperature in itself is not determinative. No. Ab 150 € pro Strecke. Learn more. But there are still plenty of questions about this new measure, as many Canadians ignore repeated pleas to avoid non-essential travel … For specific questions related to the implementation of the government policy, please contact the government or Canadian Consular Services. You will receive a travel essential bag, featuring an amenity kit, earbud headsets , and a Customer Care kit containing a mask, hand sanitizer, water bottle, and a snack. If you need to make a new booking using your remaining ticket value, please contact your original booking source: I want to change or cancel my upcoming booking. 8We're wiping down sidewalls for your peace of mind each time an aircraft overnights. To learn more please view our fact sheet. Customers will be required to scan their own boarding pass, status card, or membership card We have detected a device type and/or operating system version that may result in slow performance on this site. Customers who prefer to travel on a different flight will have an option to change to another flight operating within three days or to the next available flight without additional fees. To learn more please view our fact sheet. Get set to plan your next trip with our new biosafety measures and our upcoming onboard service enhancements. 65% bonus Aeroplan points. As with all communicable disease protocols, if someone tests positive for the virus after having travelled on a flight, Air Canada is notified by the appropriate health authority. Enhanced cleaning and disinfection procedures, pre-packaged foods and a new ordering system are some of the steps we're taking as we begin reopening lounges. Drop your bags off while following the indicated flow of movement. 5For the safety of everyone, our check-in kiosks are regularly cleaned. On the Airbus A330-300, the seats are 18 inches. Chef Vikram Vij, and Chef Jérôme Ferrer. Existing bookings must be changed or cancelled up to 2 hours prior to departure. its quarantine exemption program. With the onset of COVID-19 the airline has strengthened its cabin grooming standards and will begin using state-of-the-art electrostatic sprayers to ensure a deeper clean with hospital grade disinfectant. Your unlimited Flight Pass can be reactivated once you are ready to resume travel. We are excited to provide you with an elevated travel experience with our new onboard service enhancements, including menu items created by our culinary chef panel – Chef Antonio Park, Chef David Hawksworth, Please consult your Testing Entity for which Hawaii-approved documentation will be provided. will be rebooked at no cost and will be required to obtain medical clearance prior fly. A: The test result should be from a lab accredited by an external organization. To learn more please visit aircanada.com/covid-19-insurance." to privacy laws, the names cannot be disclosed to anyone other than the public health authority. *Available in the following cities: Toronto (Pearson), Montreal, and Ottawa. or cancel your booking by visiting Manage My Booking You may also cancel your Aeroplan flight reward by A: If you test positive or if your results are indeterminate, you will not be permitted to board a flight to Canada. Get set to plan your next trip with our new biosafety measures and our upcoming onboard service enhancements. 2We properly wipe and sanitize each armrest for your health and comfort. Canadian Embassies and Consulates by DestinationExternal site which may not meet accessibility guidelines. If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Q: If my flight is delayed, will it impact the validity of my test results? 2As a preventative measure, your temperature will be taken without contact. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan points with an additional 65% bonus Aeroplan points. You will receive a travel essential bag, featuring an amenity kit, earbud headsets, and a Customer Care kit containing a mask, hand sanitizer, water bottle, and a snack. Face masks are mandatory for customers as well as our employees, who will be undergoing daily health checks. A: Yes. The Air Canada CleanCare+ program takes measures that overlap at all stages All cleaning products we use including disinfectants are effective and fully approved for use by Health Canada. Please note that your Flight Pass will be extended based on the length of your hold. A: If you test positive or if your results are indeterminate, you will not be permitted to board a flight to Canada. in France at no charge. Please contact the Air Canada Medical Assistance Desk for details or, for European departures only, please present your medical certificate at the airport prior to departure. body temperature with an accuracy +/- 0.3 degree Celsius. For those in Air Canada Signature Class, a pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting at every seat. expires, or to Aeroplan points with an additional 65% bonus Aeroplan points. Q2:  What information needs to be on my COVID-19 test result in order to be accepted? Shortly after boarding, Customer Care Kits will be distributed, containing a mask, hand sanitizer, water bottle, A headset and a snack. use. Terms and conditions apply. We are excited to provide you with an elevated travel experience with our new onboard service enhancements, including menu items created by our culinary chef panel – Chef Antonio Park, Chef David Hawksworth, an exhalation valve or vent, or made with mesh or lace fabric, a neck gaiter, a bandana, or a plastic face shield/covering have been deemed ineffective in the protection against COVID-19 according to requirements outlined by If we are informed by an appropriate If you are experiencing problems, please try our, For select journeys, print bag tags and check your bags simply by scanning your boarding pass at our, Touch-free check-in at select airports includes our seamless, For your safety, all customers are required to wear protective, For your safety, we're asking all customers to wear protective, When an aircraft overnights, we sanitize the, We use a disinfectant in the regular cleaning of our. Booking assistanceIf you would like to change your flight, please contact your travel agent or call us at 1-888-247-2262. 4Eligible customers are required to scan their own boarding pass, status card, or membership card. bookings. *All Asia routes, plus Tel Aviv to Toronto (YYZ), Athens to Toronto (YYZ), Athens to Montreal. 1On flights where complimentary meals are offered, pre-packaged meals will be provided for your safety, with an antiseptic wipe included in the meal box. from wearing a one, provided that the adult responsible for the child ensures a face covering is readily available to the child prior to boarding the flight. of the journey, with increasing touchless and streamlined services being introduced at the airport, at the gate and onboard, to provide effective protections. "Air Canada has advocated for the adoption of rational, science-based measures in Canada relating to COVID-19, to allow for the prudent easing of travel restrictions and the mandatory 14-day quarantine, thereby striking a better balance for travellers and for the Canadian economy without adversely impacting public health. The reasons for the apparently low rate of in-flight transmission are not fully determined but are thought to include a combination of factors, such Air Canada follows the recommendations of ICAO and other global organizations that a multi-layered strategy to COVID-19 safety is most effective. If you need to make a new booking using your remaining ticket value, please contact your original booking source: I want to change or cancel my upcoming booking. The Government of Canada have also published a list of frequently asked questions about the new testing requirement. 8Customer flow is managed via arrowed floor decals. Kein Problem! A: No. For your convenience, we offer several simple ways to quickly check-in to your upcoming flight. Q2:  What information needs to be on my COVID-19 test result in order to be accepted? *The list above is provided for reference purposes only and does not constitute an endorsement or an approval by Air Canada of any of the services, information, or opinions of the testing providers. This exemption will need to be verified and approved Any time an Air Canada agent or crew member asks you to remove your face covering (such as for an ID check) remember to do so by untying it or unhooking the loop from your ear, and avoid That’s why we believe in making the world easier to reach. or cancel your booking by visiting online You may also cancel your Aeroplan flight reward by Face coverings will be mandatory throughout your entire journey. What kind of safety items does Air Canada provide its customers onboard? Are pre-flight customer temperature checks mandatory for all passengers? To account for enhanced safety measures at the airport, it is important to arrive well in advance of your flight. wearing a one, provided that the adult responsible for the child ensures a face covering is readily available to the child prior to boarding the flight. Shortly after boarding, Customer Care Kits will be distributed, containing a mask, hand sanitizer, water bottle, a headset and a snack. We have you covered. Not Verified | I have to say having flown Air Canada rouge a handful of times (international, trans-border), I haven't had a negative experience with their Premium Rouge ('business class') product. A: Yes. Your safety is our top priority. Cases of transmission of communicable diseases on aircraft are very rare. made at the departure gate. Even though COVID-19 testing is an internationally accepted risk-mitigation strategy, there are no plans to adjust the current 14-day quarantine rule nor eliminate the temperature checks airlines are required to perform on passengers wishing to travel to Canada. or to Aeroplan points with an additional 65% bonus Aeroplan points. Premium Economy is presently available only on select Air Canada routes from Montreal (YUL), Toronto (YYZ) and Vancouver (YVR), to destinations that include London-Heathrow (LHR), Paris (CDG), Hong Kong (HKK), Tokyo-Narita (NRT). Q: If my flight is delayed, will it impact the validity of my test results? 7You can fly confidently, knowing our HEPA filtration systems capture 99.9% of airborne particles, and continually refreshes cabin air. Pre-packaged cold meal boxes, which include a hot casserole, will be distributed on all flights over 2 hours. 50,8 cm (zwischen den Armlehnen) an Bord der Boeing 777-300. For Aeroplan bookings, click here for contact options. If determined necessary, health authorities will meet the aircraft to assess and follow up as required. The federal government wants air travellers to prove they've tested negative for COVID-19 before they can enter Canada. Is the time related to when I get the test or when my results are provided? To learn more about Manulife, visit www.manulife.ca> or call 1-888-220-5212. We flew Air Canada Premium Economy in November from Toronto to Vancouver. COVID-19 PCR test 72 hours before the scheduled departure time of the final flight of your itinerary. Our in-flight crew is also additionally provided No change fee will apply. Canada Medical Assistance Desk, Reduce quarantine with COVID-19 testing in Alberta, entry requirements for your final destination, https://travel.gc.ca/travelling/advisories, International Border Testing Pilot program, https://Hawaiicovid19.com/travel/getting-to-Hawaii/. A: If test results are not available before boarding the final flight of the itinerary, the traveler will be required to quarantine for 10 days or the length of the stay, whichever is shorter. We are excited by the potential and point of care use cases for the Spartan Cube, and look forward to working with the … No. Air Canada Announces New COVID-19 refund policy for cancelled flights and adds more flights to Canada, US and international destinations for the summer. The monthly Q: Is Air Canada a partner of the State of Hawaii's Safe Travels quarantine exemption program for Canadian travellers? As a means of contact tracing, a record will be kept of all lounge visitors for 30 days. device. What does Air Canada do if a passenger is identified as having travelled with COVID-19 post flight? 4For select journeys, print bag tags and check your bags simply by scanning your boarding pass at our TouchFree Bag Check. On flights from Europe, a hot snack will be provided. Effective July 1, emails will be sent to Economy Class customers on such flights, in advance of check-in, and announcements will be To protect all those on board, if a customer exhibits symptoms of COVID-19 during flight, Air Canada has well-established protocols and our crews are well trained to manage these situations. 1Our lounge is divided into separate sections to facilitate cleaning procedures throughout the day, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. On flights over 2 hours, for customers who pre-purchased a meal online, or who purchased a Latitude fare, a meal box will include a pre-selected meal and snack item from the. If you take a test at a testing facility that has not been approved or did not undergo a test, you will be required to quarantine You can then make a new booking. Travel Voucher or Aeroplan points with an additional 65% bonus Aeroplan points. Do I qualify for Hawaii's Safe Travels Program? in Alberta. *Available in the following cities: Toronto (Pearson), Montreal, and Ottawa. MONTREAL - Canada will require air travelers aged 5 and up to test negative for COVID-19 before arrival, starting Jan. 7, Transport Minister Marc Garneau said on Thursday, as the country tightens travel restrictions amid soaring cases of the coronavirus. visiting Manage My Booking. Learn more. With our lounges opening back up, there are some new safety standards to expect on your next visit. Your COVID-19 PCR test must have been conducted within 72 hours of the scheduled departure time of your direct flight to Canada. For flights under 2 hours, a complimentary water bottle service will be available (meal and bar service will not be offered). You will not be subject to the State of Hawaii's 10-day mandatory quarantine if your departure is delayed by the airline, and if you completed a pre-travel Air Canada CleanCare+ is our industry-leading health & safety program for every step of your travel journey, including complimentary COVID-19 insurance coverage*, end-to-end cleaning protocols, and flexible Please check back soon for further details about the reopening of additional lounges. "Air Canada's strategy for managing COVID-19 has been to develop and apply multiple layers of biosafety measures for customers and employees. Q: Do I need to register my travel with the State of Hawaii in order to participate in Hawaii's Safe Travels Program? Laboratory reports provided from any other private or government testing facility will not be accepted by the State of Hawaii for the purpose of its quarantine exemption program. use. Bar service will include bottled water, Lavazza coffee, black tea and limited soft drinks (Coke, Diet Coke, Ginger Ale). Laboratory reports provided from any other private or government testing facility will not be accepted by the State of Hawaii for the purpose of its quarantine exemption program. However, these are replaced if soiled. Meal options are adjusted based on time of day, a disposable cutlery roll will be provided with each meal. Does Air Canada require passengers to wear face coverings while on board? For flights under 2 hours*, a pre-packaged meal box with a cold breakfast or snack item will be served. ticket and convert it into Aeroplan points and get an additional bonus of 65% more points. Depending on the transmission profile of the apply. Amenity kit. covering including a scarf or similar item is acceptable. Your flight to Canada departs from one of the recognised countries identified by the Government of Canada as a country where PCR testing is deemed unavailable, you may still travel however upon landing in Canada you will be required will consult with its medical experts before making a final decision, but elevated temperature in itself is not determinative. Your safety is our top priority. Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. A: Your test result can be either paper or electronic. We also require all customer-facing employees to use Personal Protective Equipment such as face guards, masks and gloves, and all employees have access to hand sanitizer. Acceptable face coverings are made with protective layers of absorbent fabric (such as cotton) that snugly fit over the nose and mouth and are secured to the face with ties or ear loops. If you booked with Air Canada Vacations, click here> for contact options. disease, we are given strict protocol as to who is required for contact tracing. Outbound cabin service was A1 but the return flight staff service was sub standard. Air Canada follows the recommendations of ICAO and other global organizations that a multi-layered strategy to COVID-19 safety is most effective. The all-business class flights are being sold as premium economy. 10All of our check-in counters are thoroughly sanitized throughout the day. Your safety is our top priority. Alongside the almost 360,000 killed by the coronavirus in the U.S., there are millions more whose lives have been upended by the pandemic’s economic shock. We recommend you visit travel.gc.ca for official updates from the Government of Canada. Canada quarantine location. If your flight to Canada departs from one of the recognised countries identified by the Government of Canada (click hereExternal site which may not meet accessibility guidelines. Check what you need to know - LOT Polish Airlines. also can directly contact medical authorities who can advise in real time. 12We'll ask you a few health questions before you board to make sure you're safe to fly. Shortly after boarding, you will receive a Customer Care Kit, containing a mask, hand sanitizer, water bottle, a headset and a snack. The menu also includes Each partner has a unique booking system that we are unable to access in Business services are limited to complimentary Wi-Fi and remote printing. Bar service will include bottled water, Perrier, Lavazza coffee and black tea, a range of soft drinks, beer, and individual sized bottles of red, white, and Bottega sparkling wine. A pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting on your seat. 12We use a disinfectant in the regular cleaning of our lavatories. The Government of Canada has published testing entities for many countries. 7We're enhancing our disposable Customer Care Kits to include a complimentary mask, bottled water, hand sanitizer, headset, and snack. 8Carry-on baggage compliance will be measured by new technology, at select airports, and enforced prior to Security. Has anyone flown it, I would appreciate their experience and thoughts about it. adjusted onboard services are also in place to better protect customers and employees. A: The following test types are considered acceptable by Transport Canada: Please note a Rapid Antigen COVID-19 test will not be accepted. We've introduced an industry-leading program committed to end-to-end health and safety protocols. Please contact the Air *All Asia routes, plus Tel Aviv to Toronto (YYZ), Athens to Toronto (YYZ), Athens to Montreal. Around-the-world (RTW) tickets; Skipping Flights … Learn more. To view a list of flights, please click HERE. A pre-packaged pillow and blanket will be provided on your seat. *Manulife COVID-19 Emergency Medical and Quarantine Insurance is underwritten by The Manufacturer's Life Insurance Company (Manulife). Auf den meisten Flügen bietet die Airline einen Economy und Business Class Service. You can now convert your previously cancelled booking (for original travel between March 1, 2020 and February 28, 2022) to an Air Canada As check-in and boarding times differ based on your itinerary, here's some information to help. The reasons for the apparently low rate of in-flight transmission are not fully determined but are thought to include a combination of factors, such We are transparent about flights which are booked closer to capacity in Economy Class. Enhanced cleaning and disinfection procedures, pre-packaged foods and a new ordering system are some of the steps we're taking as we begin reopening lounges. If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, Any time an Air Canada agent or crew member asks you to remove your face covering (such as for an ID check) remember to do so by untying it or unhooking the loop from your ear, and avoid touching that you remain in Alberta for 14 days. If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, could result in a financial penalty. A mid-flight cold sandwich and snack will be served in disposable packaging, on select flights*. Q8: What happens if I test positive or my results are indeterminate? Learn more about what The Government of Canada have also published a list of frequently asked questions about the new testing requirement. Größere Sitzneigung (17,8 cm) und breiterer Sitz als in der Economy Class. The State of Hawaii will only allow passengers from trusted travel partners to bypass quarantine. A cold, mid-flight snack will be served in disposable packaging on select flights**. All customers five years of age or older entering Canada from an international destination are required to provide, prior to boarding a flight, a negative COVID-19 PCR, NAT/NAAT or LAMP test. If you take a test at a testing facility that has not been approved or did not undergo a test, you will be required to quarantine With our lounges opening back up, there are some new safety standards to expect on your next visit. 4All of our employees wear face coverings, with other optional PPE items available such as gloves. Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Travellers are advised that there may be processing delays should they choose to be tested on arrival in France. Initial voluntary testing will be done at the airport, and you will then proceed to your place of quarantine as if you were fulfilling the current 14-day quarantine. We have you covered. *The list above is provided for reference purposes only and does not constitute an endorsement or an approval by Air Canada of any of the services, information or opinions of the testing providers. 11All of our employees wear face coverings, with other optional PPE (personal protective equipment) items available such as gloves. Learn more. Check in from your computer and print your boarding pass. 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